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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
If it is in the metropolitan area of Port au Prince, we have messengers that can deliver your package door to door, and if you are in the country side or providence we use the mayor lines of transport that have the service in the area you are located. You can choose to the transporter you prefer, so feel free to recommend how we can get the product to you.
Do You Ship Internationally?
We only deliver in Haiti and Dominican Republic.
How Long Will It Take To Get My Package?
It depends where are you located, if it is in the metropolitan area of Port au prince you can receive you package in 24hrs, now if you are in the country side or providence of Haiti it will take 72 hrs. after the confirmation of payment. And it will depend in the transporter you choose too.
PAYMENT
What Payment Methods Are Accepted?
The form of payment we are offering are By wire transfer or Bank Deposit to our USD accounts in Haiti, in UNIBANK and BUH.
We accept payment by Checks and Credit Card as Pay in Cash on Delivery.
You can Pay by PayPal if you prefer.
Is Buying On-Line Safe?
It is completely safe since we do not manage any personal info or data, since all payments you will make it physically when you receive the goods and if you pay by PayPal, you are protected by their platform which is one of the more robust in the Online business.
Order & Retunrs
How Can I Cancel Or Change My Order?
You can Cancel your order prior our confirmation of dispatch, YEO Trading will contact you by email and Phone number you provide and will coordinate with you the delivery. This will be a good moment to tell the staff to cancel the order.
Do I need an account to place an order?
You don’t need an account. You can buy as a Guest and keep your name incognito, but you still need to provide an email and phone number to be able to process an order.
How Can I Return a Product?
You can return a product calling the phone number in the top of the webpage or send us an email to our support contact in the contact section.